Shipping policy
Every Feline Sublime order is packed by hand in the UK and sent with Royal Mail or Parcelforce Worldwide. Cards and smaller items usually travel by Royal Mail, and larger or high-value pieces like canvases and original paintings go by Parcelforce.
Processing and dispatch
We aim to dispatch in-stock orders within 1–3 working days (Monday to Friday, excluding UK bank holidays). Delivery times below start from dispatch, not from when you order.
Commissioned portraits ship once the painting is finished and dry. We'll agree an estimated date with you when you commission.
At busy times, such as the run-up to Christmas, dispatch may take a little longer. We'll let you know if your order will be delayed.
UK delivery
UK delivery for small items is:
|
Service |
Cost |
Estimated delivery after dispatch |
|---|---|---|
|
Standard |
£4.99 |
2–5 working days |
|
Express |
£6.99 |
1–2 working days |
We deliver to the whole of the UK, including the Scottish Highlands and Islands and Northern Ireland. Deliveries to some remote addresses may take a day or two longer.
International delivery
We ship to the EU and to selected countries worldwide at a flat rate per order.
|
Destination |
Cost |
Estimated delivery after dispatch |
|---|---|---|
|
EU countries |
£14.99 |
5–10 working days |
|
Australia, Canada, Hong Kong, Israel, Japan, Malaysia, New Zealand, Norway, Singapore, South Korea, Switzerland, UAE, USA |
£23.99 |
7–15 working days |
If your country isn't listed, email us and we'll see what we can do.
International orders may be charged import duties, taxes or handling fees when they arrive. These are set by your country, aren't included in our prices, and are your responsibility to pay. Customs checks can also add to delivery times.
Packing and insurance
Every piece is packed by hand to arrive safely. Cards travel in protective envelopes, prints are sent flat or rolled in sturdy tubes, and canvases and originals are wrapped and boxed with corner protection.
Original paintings and canvases are sent by a tracked, signed-for service and insured for their full value. Someone will need to sign for them on delivery.
Tracking, delays and damage
We'll email you when your order ships, with a tracking number where the service includes one. You can follow it on the Royal Mail or Parcelforce website.
If your order hasn't arrived within 10 working days of the estimated date (UK) or 20 working days (international), please contact us. We'll chase it with the carrier and, if it's lost, send a replacement or a full refund.
If your parcel arrives damaged, please email us within 48 hours with photos of the item and packaging. Keep the packaging until we've resolved it, as the carrier may ask to see it. Our Returns & Refunds Policy explains your full rights.
Addresses and missed deliveries
Please check your delivery address carefully at checkout. If you spot a mistake, email us straight away and we'll update it if your order hasn't shipped yet.
If you're out when your parcel arrives, Royal Mail or Parcelforce will leave a card explaining how to rearrange delivery or collect it. Parcels not collected are returned to us. We can resend them, but you may need to pay the extra postage.
Contact us
Email felinesublime8@gmail.com or call +44 7377 322837. We'll reply within 2 working days.